Our rechargeable light may not be turning on or responding at all when attached to the charger. Try the following solutions in order:

• Solution 1: Confirm the USB charging source is active

  • Unplug the charger from the USB source (brick, etc) and plug a different USB device (phone charger) into it to confirm that it is providing power.
     

• Solution 2: Ensure the light is positioned correctly on the charger

  • Confirm that the light’s mouth tray is facing towards the length of the charger’s cable (see photo below). The light may not charge if it is facing in the wrong direction.
    
    
     

• Solution 3:  Attempt a full 24 hour charge

  • Charge the light as directed for a full 24 hours. It may not blink or appear charging initially, but a full 24 hours of charging will bring it back to life.

  • After 24 hours are over, remove the light from the charger and attempt to turn it on.
     

• Solution 4: Examine the light’s charging contacts

  • Slight corrosion can form on the light’s charging contacts over time due to moisture, making it unable to draw power from the charger.

  • Examine the two metal dots on the bottom of the light and look for any brownish corrosion. 

  • If it appears some has formed, use a nail file or the tip of a sharp knife to scrape it off until you see shiny metal again.
     

• Solution 5: Contact Auraglow Support

  • If the solutions above did not resolve your issue, kindly reach out to Auraglow Support by clicking here.